Planning To Reopen - Updated MA Safety, Retail Part 2 of 4

11/18/2020 (Permalink)

Retail Businesses

These updated workplace safety standards for Retail Businesses are posted in advance of their effective date to allow Retail Businesses time to prepare to operate in compliance with these mandatory health and safety standards. Retail Businesses remain subject to the previously issued October 29, 2020 safety standards until these revised workplace safety standards go into effect on November 6, 2020.

Social Distancing and Capacity Limits

The following workplace specific guidance is organized around four distinct categories covering Social Distancing and Capacity Limits.

1. Require face coverings at all times for all workers and customers, except where unsafe due to medical condition or disability
2. Each business must monitor customer entries and exits and limit occupancy at all times to the greater of the following:
   1. 50% of the building’s maximum permitted occupancy as documented in its occupancy permit on record with the municipal building department or other municipal record holder
   2. Buildings for which no permitted occupancy limitation is on record may allow up to 10 persons (including staff) per 1,000 square feet of accessible space
   3. In any case, no enclosed space within the building shall exceed occupancy of 10 persons per 1,000 square feet
   4. All occupancy counts and calculations shall include customers, staff, and other workers
3. Operators of enclosed shopping malls and other indoor, multi-tenant retail spaces must monitor customer and worker entries and exits to common areas and limit occupancy of common areas at all times to 50% of maximum permitted occupancy levels
4. Within enclosed shopping malls and other indoor multi-tenant retail spaces:
   1. Retailers or restaurants serving food shall adhere to the latest restaurant protocols. Food court seating may be open provided that restaurant protocols, including spacing and cleaning of tables, are followed. In accordance with the COVID-19 Order No. 53 restaurants and food courts must close to the public no later than 9:30 pm and may not re-open to the public before 5:00 am the following day, although restaurants may continue to provide take-out service after 9:30pm.
   2. Any additional seating areas must remain closed 
   3. Any children’s play areas must be closed
   4. All arcades must follow the standards for Arcades and Other Indoor and Outdoor Game and Recreation Businesses 
5. If the store offers delivery, curbside pickup capabilities, or limited “appointment only shopping,” customers should be encouraged to use those methods before coming into the store
6. Grocery stores and retail stores with a pharmacy department must provide dedicated hours at least one hour each day of operation, in the early morning, for adults 60 years of age and older. These hours must be conspicuously posted
7. Other retail stores are encouraged to offer exclusive hours or other accommodations for those in high-risk populations as defined by the CDC
8. Ensure separation of 6 feet or more between individuals where possible: 
   1. Close or reconfigure worker common spaces and high density areas where workers are likely to congregate (e.g., break rooms, eating areas) to allow social distancing
   2. Physical partitions must separate workstations that cannot be spaced out (partitions must be at least 6 feet in height) 3
   3. Install physical barriers for checkout stations where possible, otherwise maintain 6 feet distance where not possible
   4. Install visual social distancing markers to encourage customers to remain 6 feet apart (e.g., lines outside of the stores if applicable, lines to make payments, lines to use the restroom) 
   5. Mark rooms and hallways to indicate 6 feet separation 
9. Establish directional aisles to manage customer flow for foot traffic, if possible, to minimize contact (e.g., one-way entrance and exit to the store, one-way aisles). Post clearly visible signage regarding these policies
10. Contactless payment methods are encouraged
11. Self-serve, unattended buffets, topping bars, and other communal serving areas (such as salad bars) must remain closed. Retailers must eliminate any open free samples or tastings. Self-serve beverage stations must comply with the following guidelines:
    1. Hand sanitizer must be made available next to beverage stations and operators must instruct customers to use before pouring beverages
    2. Only straws and stirrers individually wrapped in cellophane or paper are allowed
    3. Cups and lids must be from single pull dispenser or other method to minimize contact
    4. Sweeteners, sugars and creamers must be individual packets
    5. Floor markers must be installed to achieve social distancing 
    6. Use of personal mugs and cups are not allowed
    7. Frequent disinfecting of the beverage station must take place, even during busy times
12. Individual retailers must not allow sampling or application of personal goods (makeup, perfume, lotion) unless they provide single-use applicators or have a no-touch option.
13. In Phase 3 Step 1, fitting rooms may be opened for use by businesses for which their operation is necessary.
14. In Phase 3 Step 2, fitting rooms may be open for use by all retail businesses.
15. Any clothing tried on by a customer must either be quarantined for 24 hours or thoroughly steam cleaned prior to returning to the floor
16. Stagger staff lunch and break times, regulating max number of people in one place and ensuring at least 6 feet of physical distancing

While the administration continues to work with communities to implement best practices and protocols for reopening our schools we will continue to share with you guidance from the CDC, EPA, FDA, Mass EEA, Mass EEC, Mass DESE, and OSHA and the Governor's office to follow as we prepare for the new school year.

Also, we at SERVPRO of Framingham know that not every community has access to the resources necessary to meet the strict cleaning guidelines to ensure a safe environment for our children. For those communities, we are here to help!

Certified: SERVPRO Cleaned

The Disaster Remediation Teams at SERVPRO of Framingham are specialists in cleaning services and we adhere to the highest cleaning and sanitation standards. We are prepared to clean and disinfect your schools, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work of "normal daily cleaning". Call SERVPRO of Framingham today for a free consultation - (508) 370-4400.

All of us here at SERVPRO of Framingham want you and your loved ones to stay safe and know that we will make it through this together! Rest assured, we will continue to do our best to keep you up-to-date and informed!