Why SERVPRO of Framingham - Customer Service

2/2/2021 (Permalink)

All of us at SERVPRO of Framingham understand that getting the job done is only part of the job. When our technicians arrive on site they provide our clients with a vital first impression of our organization which is why we place very high expectations on our technicians.  We expect them to take pride in their work, their appearance and the relationships that they build with our customers.

The SERVPRO of Framingham Difference

When you contact for SERVPRO of Framingham for remediation  services, the certified technicians of our Disaster Remediation Teams will arrive promptly ready to take action.  They will be dressed professionally in SERVPRO branded gear and will be driving our SERVPRO branded vehicles.  Our project managers have an open line of communication with our customers and will be the single point of contact throughout the project lifecycle. They clearly set expectations and keep our clients informed explaining the process and answering any questions.  When the project is complete we perform a final walkthrough with our customers to make sure they are satisfied with the results. We may even ask for any recommendations as to how we can improve our service for future customers. 

We are always striving to improve!

So when you contact , you can relax knowing that great customer service is our top priority!  We value our customers and our hope is to always make every impression a great one!

SERVPRO of Framingham is here to help our community by offering the best customer experience in the remediation industry. We will be by your side every step of the way after disaster strikes. Call (508) 370-4400 for help with any emergency and will make it, "Like it never even happened."